Terms & Conditions
Note: These Terms & Conditions apply only for bookings made directly with Sunset Suite. For bookings made through an agent, the agent's Terms & Conditions will apply.
Meet and Greet:
We will meet you at the airport and escort you to the condo. You will need to rent your own vehicle and follow us to the condo.
All guests must be at least 18 years of age. Persons under 18 may not enter the property at any time, either as guests, or as visitors of guests.
Rates indicated are per night and are based on a maximum limit of two persons per bedroom. If you rent the unit for a week, you will receive a slight discount. Rates indicated do not include required payment of 10% VI hotel tax and separate, refundable, $500 damage deposit. Minimum booking is 5 nights in high season and Thanksgiving / Christmas / New Years, and 3 nights in low season. All rates are in US dollars. Rates are always subject to change.
We require an initial deposit of $500 to confirm your reservation. We will hold a reservation without receipt of a deposit for a maximum of 10 days. Failure to make this payment subjects your reservation to cancellation without notice. We accept personal checks, money orders, and PayPal. Your deposit constitutes acceptance of these Terms and Conditions.
The remaining balance of the rent, including 10% VI Hotel Tax, is due 30 days prior to your arrival. We will notify you, upon receipt of your deposit, of the date that the remaining balance will be due.
For cancellations more than 45 days before your scheduled arrival, 100% of the payment received so far will be refunded to you. For cancellations within 45 days of your scheduled arrival, no refunds will be made, unless we are able to re-book the condo for the time you reserved it.
Refunds due to reductions in the total headcount originally booked will only be considered on a case-by-case basis when requested more than 45 days before your arrival. There are no refunds for late arrivals or premature departures, or no-shows within an arriving guest group.
We strongly suggest you purchase travel insurance to cover your costs in the event you are forced to cancel.
Damage deposits are refunded within 45 to 60 days of your departure, provided there is no breakage, damage, missing items, or extraordinary clean up. All normal utilities are included in the rental price. You agree to pay the cleaning or replacement costs for all damages which may occur as a result of your occupancy, excluding normal wear and tear.
You will receive a letter and documents explaining any such charges.
We assume no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from the condo. Transportation (including airlines, ferries, charter vessels, rental cars, and taxis) is supplied by providers who operate independently from us. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers.
Furthermore, the Guest is responsible for the condo during their occupancy, must close the screens and lock the doors at all times when not on the premises, and must exercise care in securing all personal property. Guests must observe all cautions as given in our Guide and / or by local contact people, including the Property Manager. Guests shall indemnify and hold harmless Sunset Suite for any claims for personal injury or property damage arising for the vacation rental. We reserve the right to refuse service or rental to anyone at our complete discretion.
In the event of a pending hurricane, all guests must vacate the condo when instructed to do so by us or by the Property Manager. (Any unused rent and taxes will be refunded). It is the sole responsibility of the guest to secure other lodging or change airline tickets for an early departure.
No pets of any kind are allowed at the condo.
Complaints and Maintenance:
We will make every effort to keep the condo and its inventory in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment will be made for unforeseen mechanical failures such as the supply of electricity, water, pool control or filtration systems, telephone, television or cable service, appliances, etc. It is the Guest's obligation to report any problems or damage immediately to the Owner and/or Property Manager. No refunds will be granted unless there is a serious problem which causes the Guest extreme, undue discomfort or serious inconvenience that cannot be remedied within 24 hours of your notification to us.
Phone, Television, and Internet Services:
There is a land-line phone (number is 340-719-6446) but long distance is blocked. Please bring a credit card or calling card to make your long distance calls. There is typically good cell phone reception on the property.
High speed, wireless internet access is available through our cable provider. Bring your laptop for access. Expanded Cable Television services are provided via Innovative Cable. TV and internet services may be subject to interruption by periods of extreme weather or power outages.
Check-in and Check-out Times:
Check-in time is 3:00 pm. Check-out time is 11:00 am. Check-in and check-out times are enforced to allow for necessary cleaning. If you require a later checkout time, check with the owner during your stay to see if another group is arriving the day you leave. If not, a later check-out may be accommodated at no charge.
Entry Into Sunset Suite:
The Sunset Suite Property Manager and/or pre-authorized repair personnel may enter the condo to perform normal maintenance or specific repairs as necessary. All efforts will be made to inform you of their presence in advance, and to minimize interruption of your stay.
Illegal Drugs and Hazardous Materials:
Guests shall not use or permit to be brought into the condo any illegal substances, flammable fluids, explosives, or articles deemed hazardous to life, limb or property.
Keys and Gate Clicker:
You will receive condo keys and a gate clicker, and we will provide instructions on how to turn those in at the end of your stay. A charge of $40 will be assessed for a lost or mishandled gate clicker. A $10 charge will be assessed for lost or mishandled keys.
Capacity of the Condo:
Overnight occupancy is based on a maximum of four persons total. Should a group misrepresent themselves, they will be required to pay for the excess persons, or be asked to vacate the condo without refund.
There is NO smoking in the condo.
Assumption of Responsibility:
As the Renter, you are held responsible for the actions of all the members within your party or guests you bring into the condo. This would include any persons that may be temporarily present on the premises, at your invitation and / or concurrence, during your stay. Please be respectful of property lines and boundaries between our rental home and our neighbors, and you must observe “quiet hours” between 9PM & 7AM each day of your visit and abide by all other rules of the Harbour Beach Condominium Association.
In any dispute arising out of this rental agreement, the laws of the United States Virgin Islands shall apply.
This agreement becomes binding upon receipt of your rental deposit. Your sending payment constitutes your acceptance and agreement to these terms, conditions, limitations, and restrictions. If you have questions or problems with any of the preceding, please contact us.
Changes to Terms and Conditions:
All rates, details, and Terms and Conditions regarding Sunset Suite are subject to change without prior notice, until your deposit is received.
For Additional Information:
For further detailed information about the condo, please contact us.